Terms of Service / AUP

Terms of Service Agreement for VMBox

The following Terms of Service Agreement (hereinafter referred to as "Agreement") is between QuickPacket, LLC, a North Carolina Limited Liability Company (hereinafter referred to as "VMBox"), and "Customer".

In consideration of the mutual promises contained herein, the parties agree as follows.

Section I. General Terms of Service

1. This Agreement supersedes any other written or oral agreement reached between VMBox and the Customer.

2. VMBox will provide Products and Services in exchange for payment of fees and compliance with the terms and conditions of this Agreement.

3. VMBox Services are defined as the use by the Customer of computing, telecommunications, software, and information services on the network connection to the Global Internet provided by VMBox.  These services also include the provision of access to computing, telecommunications, software, and information services provided by others via the Global Internet.

4. VMBox DISCLAIMS ALL IMPLIED WARRANTIES AND SIMILAR OBLIGATIONS INCLUDING BUT NOT LIMITED TO THOSE OF FITNESS FOR A PARTICULAR PURPOSE, AND MERCHANTABILITY, WHETHER OTHERWISE ARISING BY LAW, CUSTOM, USAGE, TRADE PRACTICE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. There are no warranties which extend beyond those express warranties contained in the Service Level Agreement (SLA). Customer affirms that it has not relied upon VMBox's skill nor judgement to select or furnish the services for any particular purpose beyond the specific express warranties in the SLA.

5. VMBox shall not be liable to Customer or any other person or entity for any indirect, punitive, consequential, special, or incidental losses or damages that arise out of or relate to this Agreement or the services or licenses provided hereunder, for any reason whatsoever, regardless of the claim or cause of action, including, without limitation, breach of contract, breach of warranty, negligence, strict liability or otherwise. The remedies set forth in the Service Level Agreement shall be Customer's sole and exclusive remedies for any claims relating to the services.

The SLA may be modified by VMBox with thirty (30) days notice on VMBox’s web site.  A copy of the SLA can be obtained from VMBox’s web site.

6. The Customer agrees that it shall defend, indemnify, save and hold VMBox harmless from any and all claims, demands, liabilities, losses, costs, including attorney’s fees, asserted against VMBox, its agents, its customers, servants, officers, and employees, that may arise or result from any product or service provided or performed or agreed to be performed by VMBox, which cause direct or indirect damage to another party or to the Customer.

7. This agreement is not assignable by Customer, in whole or in part, voluntarily or involuntarily, including by operation of law or by merger in which Customer does not survive, without the prior written consent of VMBox.  Any attempted assignment without the written consent of VMBox will not be valid.

8. This agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, Iredell County, without regard to choice of law provisions that would cause the application of the law of another jurisdiction.

9. VMBox reserves the right to terminate service for any reason with twenty-four hours notice.  VMBox does not forfeit any rights under this agreement by terminating service. VMBox reserves the right to refuse service to anyone at any time for any reason.

10. This agreement will begin upon submission of the first payment and continue until the end of the billing period.  The agreement will automatically renew for successive billing periods equal in length to the original billing period until terminated by either party.

11. Customer acknowledges that it may have access to certain confidential information of the other party concerning VMBox’s business, plans, customers, technology, products, and services ("Confidential Information").  Confidential Information shall include, but not be limited to, VMBox’s proprietary software, technology and trade secrets and customer information, to the extent identified as confidential or proprietary, and the terms and conditions of this Agreement.  Communications between VMBox and Customer are confidential and shall not be disclosed to any third party for any reason (except those required by law). Customer agrees that it shall not use in any way, for its own account or the account of any third party, nor disclose to any third party (except as required by law), any of VMBox’s Confidential Information and shall take reasonable precautions to protect the confidentiality of Confidential Information.  Information shall not be deemed Confidential Information hereunder if such information:

a. is rightfully known to the Customer prior to receipt from VMBox directly or indirectly from a source other than one having an obligation of confidentiality to the VMBox;

b. becomes known (independently of disclosure by the VMBox) to the Customer directly or indirectly form a source other than one having an obligation of confidentiality to the VMBox;

c. becomes publicly known or otherwise ceases to be secret or confidential, or is independently developed by the Customer.

12. Either party shall excused from any delay or failure in performance hereunder, other than the payment of money, caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited to, acts of God, earthquake, hurricane, acts of terrorism, labor disputes and strikes, riots, war, and governmental requirements. 

13. The Customer and all of Customer’s end users shall use Services in accordance with VMBox’s Acceptable Use Policy (AUP).  The AUP may be modified by VMBox with thirty (30) days notice on VMBox’s web site.  A copy of the AUP can be obtained from VMBox’s web site.

14. Upon thirty (30) days notice, published on VMBox’s web site, VMBox may modify or amplify these terms and conditions as well as discontinue or change the services offered.

15. The Customer has authority to enter into this agreement on behalf of the Company, if applicable.

16. VMBox provides hosting and related services (including, but not limited to dedicated servers, co-location, virtual private servers, and related services) in exchange for payments billed on a generally billed on a monthly basis (although some services may be billed on a longer-term basis). All services are billed in full increments of the billing term (with the exception of the first month for certain plans).

17. Upon signup and submission of the first payment, the Customer certifies that it has read and agrees to be bound by the Agreement.  Payment for and utilization of VMBox products and services signifies that Customer has read and agree to be bound by the current version of the Agreement. The current version of the Agreement may be obtained from VMBox's web page at www.VMBox.com. Customer acknowledges that it is their responsibility to check for updates to the Agreement on VMBox's web page. These terms were last modified on August 5, 2018.

18. The customer shall submit payment by credit card, wire/bank transfer, PayPal, BitPay, Alipay, WeChat Pay or other acceptable payment method as determined by VMBox by 11:59 PM local time (US Eastern Time) on the due date of the invoice. A late fee of 5% of the invoice balance or $1.00, whichever is higher, will apply to all past due invoices.

Failure to make payment on time may result in the interruption of all services on the Customer's account. If the Customer's service is interrupted, a $35 reactivation fee per service may be imposed at the discretion of VMBox. Service interruption does not cancel the Customer's service. VMBox may terminate the services for non-payment after seven (7) days.

Interest will accrue on past due balances at the rate of one and one half percent (1.5%) per month or at the maximum interest rate allowed by law until all past due balances are paid. The customer agrees to pay all fees, interest, and collection costs, including attorneys' fees, if applicable.

19. If any payments are returned as a result of a dispute, insufficient funds or otherwise charged back ("returned payment"), VMBox may impose a $35 returned payment fee.  Service may be interrupted or terminated as a result of a returned payment. If service is interrupted, service will not be restored until the returned payment is repaid in addition to the $35 returned payment fee. If service is terminated, the customer is not entitled to a refund and is prohibited from any further use of VMBox services until the $35 returned payment fee is paid.

20. All sales are final. Refunds will not be provided for any products and services.

21. Co-location services have a minimum initial term of one year. The term will automatically renew for additional one-year periods unless 60-days' notice is provided by ticket to the VMBox billing system. If notice of non-renewal is provided, services will continue on a month-to-month basis until canceled. Month-to-month pricing is higher than one-year term pricing and the customer agrees to pay the higher price if they elect to opt out of the term renewal.

22. VMBox requires written notice of cancellation on all products and services. Co-location services require 30-days' notice of cancellation and all other services require 5-days' notice of cancellation. Notification of cancellation must be submitted to the VMBox billing system.  Service will not be cancelled until the Customer receives written confirmation from VMBox. Until VMBox acknowledges the Customer's service cancellation request, the Customer will continue to be billed all applicable fees and interest. Upon submission of the cancellation notice and acceptance by VMBox, the cancellation will take effect at the end of the billing cycle unless prior arrangements are made in writing by support ticket.

We do not provide credit, refunds, or prorated billing for services that are canceled mid-billing cycle. In such a circumstance, Customer will continue to have access to the services until the end of the billing cycle. However, we reserve the right to offer refunds, discounts, or other consideration in select circumstances at our sole discretion. Each circumstance is unique and the election to make such an offer in one instance does not create the obligation to do so in another.

After cancelling services, the Customer is responsible for cancelling any recurring payments which push payments to VMBox automatically (from third-party payment systems, including but not limited to PayPal subscriptions or the Customer's bank online bill pay). Any excess funds sent to VMBox will be stored as an account credit to be applied toward future invoices.

23. All orders must include the Customer's real name, street address, phone number, and e-mail address. Providing false information may result in immediate termination of the Customer's account without a refund.

In order to protect against fraudulent orders, VMBox requires the name submitted in new orders to match the name on the payment account. Additionally, VMBox may choose to not accept payments from unverified payment accounts. VMBox may request a government-issued photo identification (such as a passport) and/or a recent utility bill with the Customer's name and address listed as a form of order verification. The Customer agrees to provide this information, if requested.

24. VMBox utilizes FraudRecord and other fraud screening measures to screen new orders. In the event of a breach of the Agreement, you may be reported to FraudRecord and/or other fraud databases using non-identifiable anonymous information.

25. VMBox makes no guarantee of confidentiality or privacy of any information transmitted through or stored upon VMBox technology, and makes no guarantee that any other entity or group of users will be included or excluded from VMBox's network. In addition, VMBox may periodically monitor transmissions over its network for maintenance, service quality assurance or any other purpose permitted by the Electronic Communications Privacy Act, P.L. No. 99-508, as amended.

26. Customer grants VMBox a first priority blanket security interest in the equipment which the Customer has colocated with VMBox. In the event of non-payment by Customer, Customer agrees that VMBox may sell the Customer's equipment to satisfy the account balance owed to VMBox by the Customer. Any amounts collected from any sale of the Customer's equipment in excess of the balance owed will be returned to the customer within ten (10) business days.

27. All Internet Protocol Addresses ("IP Addresses") assigned by VMBox to the customer for use with the products and services remain the property of VMBox. After the termination of services, the customer must immediately vacate and return all IP Addresses.

28. All requests for IP Addresses must be justified. VMBox will be the sole arbiter as to whether or not the justification provided by the Customer is adequate. VMBox may request additional information to comply with requests from the Regional Internet Registry (RIR) (for North America, the RIR is the American Registry for Internet Numbers - ARIN). The customer agrees that any information provided may be shared with the RIR.

29. For customers ordering domain name registration services including but not limited to registering, renewing, or transferring a domain name:

a. The customer agrees to be bound by the legal agreements located on the following website: http://domains.VMBox.com/servlet/ViewAgreementServlet 

b. Domain names shall be renewed at the same price as new registrations. The current pricing for new registrations is displayed on our website. Domain renewal reminders will be sent in advance of expiration via email to the address stored in the client area. Should an expired domain enter the redemption period, the cost of restoring the domain shall be no more than $500.

30. Promotional pricing (including but not limited to advertised offers and coupon codes) is valid for new customers or for existing customers adding additional services. Customer agrees that if they order a new service under promotional pricing and cancel a previously ordered service, VMBox may remove all promotional pricing on the Customer's account.

31. Dedicated servers and virtual private servers are unmanaged services. Unmanaged services only offer support for network, power, and hardware issues. System administration assistance is available as part of our server management services, which is an additional service that must be purchased as an addon.

32. For dedicated server customers, if the Customer's server uses more electricity than the average dedicated server of similar specification utilizes due to use of the server in violation of the Terms of Service or Acceptable Use Policy (including, but not limited to activities such as cryptocoin mining), VMBox reserves the right to bill the customer for the increased electricity usage. VMBox also reserves the right to retroactively remove any promotional pricing as the result of abnormal electricity usage.

33. For dedicated server customers, the customer is not authorized or permitted to change any hardware settings (including, but not limited to BIOS, BMC/IPMI, or RAID) without the express written permission of VMBox. The customer is not permitted to disable VMBox's access to the system by disabling usernames or passwords (including, but not limited to administrator or root usernames and passwords in the BIOS or IPMI settings). The customer is not authorized to upgrade or downgrade the firmware for any hardware (including, but not limited to drives, BIOS, fan controller, BMC/IPMI, RAID). In the event the customer makes unauthorized changes, the customer agrees to pay any penalty levied by VMBox, equivalent to the retail cost of replacement hardware and up to an additional $250 fee to cover the work associated with restoring the equipment to the original condition. VMBox shall be the sole arbiter as to the penalty incurred.

34. If any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

35. EACH OF THE PARTIES HERETO IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.

36. Customers purchasing DDoS protection/filtering for a single VPS or single dedicated server may only use the DDoS protection/filtering for their single VPS or single dedicated server on VMBox's network. The customer may not resell the DDoS protection/filtering (including, but not limited to tunneling traffic to another network to offer DDoS filtering/protection to another network) without express written permission from VMBox.

Section II. Acceptable Use Policy

This Acceptable Use Policy applies to all persons and entities (collectively, "customers") using the products and services of QuickPacket, LLC, ("VMBox") including Internet service. The policy is designed to protect the security, integrity, reliability, and privacy of both the VMBox network and the products and services VMBox offers to its customers. VMBox reserves the right to modify this policy at any time, effective immediately upon posting of the modification. The Customer's use of VMBox's products and services constitutes acceptance of the Acceptable Use Policy in effect at the time of use. The customer is solely responsible for any and all acts and omissions that occur during or relating to use of the service, and the Customer agrees not to engage in any unacceptable use of the service.

What uses are Prohibited?

Unacceptable use includes, but is not limited to, any of the following:

1. Posting, transmission, re-transmission, or storing material on or through any of VMBox's products or services, if in the sole judgment of VMBox such posting, transmission, re-transmission or storage is: (a) in violation of any local, state, federal, or non-United States law or regulation (including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations); (b) threatening or abusive; (c) obscene; (d) indecent; or (e) defamatory. Each customer shall be responsible for determining what laws or regulations are applicable to his or her use of the products and services.

2. Installation or distribution of "pirated" or other software products that are not appropriately licensed for use by customer. Warez and any related activities (including hyperlinks on pages hosted on our network). Use of BitTorrent to distribute illegal and/or copyrighted material without the express written consent of the copyright holder.

3. Resale of VMBox’s products and services without the express prior written consent of VMBox (unless you are an authorized wholesaler).

4. Deceptive marketing practices.

5. Actions that restrict or inhibit anyone - whether a customer of VMBox or otherwise - in his or her use or enjoyment of VMBox's products and services, or that generate excessive network traffic through the use of automated or manual routines that are not related to ordinary personal or business use of Internet services.

6. Introduction of malicious programs into the VMBox network or servers or other products and services of VMBox (e.g., viruses, trojan horses and worms).

7. Causing or attempting to cause security breaches or disruptions of Internet communications. Examples of security breaches include but are not limited to accessing data of which the customer is not an intended recipient, or logging into a server or account that the customer is not expressly authorized to access. Examples of disruptions include but are not limited to denial of service attacks, port scans, flood pings, packet spoofing and forged routing information.

8. Executing any form of network monitoring that will intercept data not intended for the customer.

9. Circumventing user authentication or security of any host, network or account.

10. Interfering with or denying service to any user other than the customer's host (e.g., denial of service attack).

11. Using any program/script/command, or sending messages of any kind, designed to interfere with, or to disable a user's terminal session.

12. Failing to comply with VMBox's procedures relating to the activities of customers on VMBox-owned facilities.

13. Furnishing false or incorrect data on the order form contract (electronic or paper) including fraudulent use of credit card numbers or attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization or other methods to document "use" of VMBox's products or services.

14. Sending unsolicited mail messages, including the sending of "bulk mail", "junk mail" or other advertising material to individuals who did not specifically request such material, who were not previous customers of the customer or with whom the customer does not have an existing business relationship (e.g., E-mail "spam"); or distributing, advertising or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam. Non-compliance with all relevant legislation and regulations regarding bulk and commercial e-mail, including but not limited to the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003.

15. Hosting web pages advertised within "spam e-mail" sent from another network (spamvertising). Hosting web pages or providing services that support spam operations.

16. Harassment, whether through language, frequency, or size of messages.

17. Unauthorized use or forging of mail header information.

18. Solicitations of mail or any other E-mail address other than that of the poster's account or service, with the intent to harass or collect replies.

19. Creating or forwarding "chain letters" or other "pyramid schemes" of any type.

20. Use of unsolicited E-mail originating from within the VMBox network or networks of other Internet Service Providers on behalf of or to advertise any service hosted by VMBox or connected via the VMBox network.

21. Posting or sending unsolicited messages/comments on blogs, forums, websites, guestbook entries, usenet posts, and other similar items ("comment spam").

22. Exporting, re-exporting, or permitting downloads of any content in violation of the export or import laws of the United States or without all required approvals, licenses and exemptions.

23. Using a shared hosting or reseller hosting accounts for file hosting, data backup storage, or other related services without prior express written approval from VMBox.

24. Any activity related to TOR or any other anonymity networks and/or services.

25. Any activity related to virtual currency mining (Bitcoin, Ether, Monero, etc.).

26. Use of any Microsoft software that is not appropriately licensed with proof of license provided to VMBox in advance of using the software. VMBox offers Microsoft software licenses to clients through the Microsoft Service Provider License Agreement (SPLA). Licenses can be obtained by contacting the sales department.

27. Use of any type of virtualization or container (such as qemu or OpenVZ) inside of a Virtual Private Server.

28. Operation of a CDN without prior approval. Shared resource CDNs (including, but not limited to LIULIANGKUANG and JingLing) are strictly prohibited.

29. Any activity related to HitLeap.

No failure or delay in exercising or enforcing this policy shall constitute a waiver of the policy or of any other right or remedy. If any provision of this policy is deemed unenforceable due to law or change in law, such a provision shall be and the balance of the policy shall remain in effect.

Abusable Resources

Upon notification of the existence of an abusable resource (e.g., open news server, unsecured mail relay, or smurf amplifier), the customer shall immediately take all necessary steps to avoid any further abuse of such resource. Any abuse of an open resource that occurs after the customer has received such notification shall be considered a violation of this policy and enforced as such.

Enforcement

VMBox may immediately suspend and/or terminate the customer's service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or E-mail. Prior to suspension or termination, VMBox may attempt to work with Customer to cure violations of this policy and ensure that there is no re-occurrence; however, VMBox reserves the right to suspend or terminate based on a first offense. No refunds or credits will be granted for services that are suspended and/or terminated for a violation of this policy.

Questions?

If you are unsure of whether any contemplated use or action is permitted, please contact VMBox by submitting a support ticket.

Section III. Service Level Agreement

VMBox is committed to providing a high quality service to its customers.  As a result of our commitment to high quality, VMBox is pleased to offer the following commitments to our customers:

1. Installation Guarantee

Upon the receipt of an order, payment in full by Customer, and the approval of the sales manager, VMBox will install the ordered product(s) or service(s) for the customer's use within fourteen (14) business days.  VMBox may be out of stock from time to time on a particular product or service, in which case, VMBox may delay installation until the product or service becomes available.  If the product(s) or service(s) are not delivered within fourteen days, the customer can apply for a pro-rated monthly fee based on the length of the delay.  The customer is responsible for applying for this service credit and providing evidence to substantiate their claim by submitting a support ticket within twenty-one (21) days of the original order date.

2. Network Availability Guarantee

VMBox guarantees 100% uptime on its network.  If the network is unavailable for more than 60 consecutive minutes, the customer can apply for a service credit based on a pro-rated monthly fee equal to the length of the outage.  The customer is responsible for applying for this service credit and providing evidence to substantiate their claim by submitting a support ticket within five (5) days of the outage.

3. Hardware Replacement Guarantee

After technical support diagnoses the problem as a hardware failure on any dedicated server plan, VMBox will replace the faulty hardware component within twelve (12) hours with a equal or better component.  If the component is not replaced within twelve hours, the customer can apply for a pro-rated monthly fee based on the length of the delay.  The customer is responsible for applying for this service credit and providing evidence to substantiate their claim by submitting a support ticket within five (5) days of the issue.

Scheduled Maintenance

VMBox will notify the customer at least twenty-four (24) hours in advance of any regularly scheduled maintenance.  VMBox will make a best effort to provide as much notice as possible for unscheduled or emergency maintenance.  The customer must monitor the StatusPacket site for notifications of maintenance activity.

Discretion

Service credits will be granted at the discretion of VMBox.  Service credits will not be granted for issues out of the control of VMBox.  The limit of VMBox's liability under the service level agreement is not more than one monthly fee during any six month period. Service credits may only be applied toward future invoices of the service that was impacted. Service credits are not available for any service that is past due at the time of the issue.

Questions?

Please submit a support ticket with any additional questions or to apply for a credit under this agreement.

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