Terms of Service / AUP
By using VMBox’s ("VMBox", "our", "us" or "we") products and services, you ("you", "your", "Client" or "Customer") agree to comply with our policies. VMBox reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. VMBox also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.
Acceptable Use Policy
By ordering our services, you agree to adhere to our AUP Failure to do so will result in suspension and possibly termination.
VMBox VPSs are unmanaged. VMBox VPSs are designed for web hosts, advanced Linux administrators, and experienced webmasters. In order to successfully manage our VPSs, the client should be familiar with Linux operating systems, tools, and services. VMBox provides basic tools needed to configure and maintain the client’s VPS. VMBox provides knowledgebase articles covering various topics which may offer insight into common questions regarding our VPSs. VMBox also provides remote console access to our VPSs which gives the client a way to access his or her VPS even with a broken SSH configuration.
The client is responsible for managing his or her VPS. VMBox staff is available for general support covering the areas below. VMBox also works around the clock to ensure that our hardware and network is and up running as expected.
You may contact VMBox for support regarding the following issues:
- -Network access. Please check the our @VMBoxCo page before submitting a ticket.
- -Server hardware. Please check the our @VMBoxCo page before submitting a ticket.
- -SolusVM VPS control panel. If you experience problems with any SolusVM functionality, please open a ticket.
- -OS templates and ISOs. If you notice any bugs with our OS templates or ISOs, please open a support ticket.
This list may not be exhaustive, but it represents the general idea of our unmanaged hosting. Anything that we do not install and configure for the client is the client’s responsibility and is not covered by our support. We will not install or configure additional packages on a VPS that are not present in our default OS templates.
Please note that multiple replies to tickets will not ensure that you receive a faster response. We generally process tickets in the order in which they are received. We only offer support in English and require that it be used to communicate with our staff. We do not tolerate profanity or abusive language in any form of contact with us including, but not limited to, emails or our ticket system. Such behavior will result in a warning, followed by suspension and/or termination if the warning is not heeded.
Service Payment, Refunds and Cancellation Guidelines
All payment invoices are generated 14 days before payment is due. Failure to pay by the due date will resort in suspended and, ultimately, terminated service. Late payments are subject to a 10% late fee. VMBox reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination.
VMBox offers a three day refund period for your first payment on your first VPS with us however all decisions are left to our discretion. cPanel licenses are not eligible for refunds. Refunds are not provided if customer receives SSL certificate within first 3 days of purchase, this is to prevent abuse of free SSL's. Refunds are not provided for account credit after 7 days.
If the client creates a subscription to pay for his or her service(s) with VMBox, the client is responsible for canceling that subscription when he or she no longer wants service with VMBox. VMBox will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with VMBox in the event that the client fails to cancel the related subscription.
Payment Chargebacks and Billing Disputes
Raising a billing dispute with our payment processors or charging back a payment made to VMBox will place the client’s account in bad standing. We reserve the right to immediately terminate all services without refund in such instances.
Any threat of legal action against VMBox will result in immediate account and service termination without refund.
All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in suspension and/or termination without refund.
Each client may have only one account with VMBox. Permission to create additional accounts must be requested via ticket prior to ordering.
VPS backups are not guaranteed. VMBox recommends that clients backup their VPS data to their personal computers or storage servers. Clients are responsible for their own data.
WE EXPRESSLY DISCLAIM ANY LIABILITY FOR THE DATA AND CONTENT TRANSMITTED THROUGH OR TEMPORARILY OR PERMANENTLY STORED ON OUR NETWORK OR ANY SERVER AND FOR THE ACTIONS OR OMISSION OF USERS.
The provisions of this AUP are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, are prohibited. We reserve the right at all times to prohibit activities that damage our or our affiliates’ commercial reputation and goodwill. We will be the sole and final arbiter as to what constitutes a violation of our policies.
Our products and services may be used only for lawful purposes. Transmission of, distribution of, storage of, or linking to any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that is defamatory, constitutes an illegal threat, violates export control laws, or is otherwise prohibited by US law.
All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003.
Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not "opted-in" to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to VMBox upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an "opt-in" process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and "opt-in" elections and provide such records to VMBox upon its request. If a user cannot provide positive and verifiable proof of such consents and "opt-in" elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently. Other prohibited activities include, without limitation, the following:
- -use of our network for the receipt of replies to unsolicited mass e-mail;
- -forgery of e-mail headers (spoofing);
- -spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software;
- -configuration of a mail server to accept and process third-party messages for sending without user identification and authentication;
- -hosting web pages advertised within "spam e-mail" sent from another network (spamvertising);
- -hosting web pages or providing services that support spam;
- -any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, usenet posts, pop-up messages, instant messages, or SMS messages; and
- -instructing others in any activity prohibited by this AUP.
If, as a result of your actions, our mail servers or IP address ranges are placed on black hole lists or other mail filtering software systems, your VPS may be suspended and possibly terminated upon review. If we deem your account at risk for repeated AUP infractions, we may suspend and/or terminate all VPSs on it.
Hardware Resource Usage
Client agrees not to run any processes on his or her VPS which create a CPU load above .9 on the VPS for an extended period of time or which cause a high CPU load on the host node for an extended period of time. In other words, client agrees not to use the equivalent of a full core for him or herself for an extended period of time. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved.
Clients who are targeted with frequent and/or disruptive attacks will be terminated. In addition, we do not allow port-scanning or UDP floods to be sent from our network. Accounts sending floods, port-scanning, and/or creating artificial traffic will be suspended and/or terminated. If your VPS is found to be degrading the connection speed of other VPSs, you will be notified via ticket and asked to reduce your usage.
Strictly Prohibited Usage
The following are strictly prohibited uses and may result in immediate termination if discovered on your account:
- -TOR Exit Nodes
- -CamFrog Video Hosting
- -Virtual Currency (*coin) Mining
- -IP Spoofing/Artificial Traffic Creation
- -Fake/Replica Product Websites
- -World Community Grid
- -HYIP Websites
- -Booter/Stresser Websites
Using our IP addresses (IPv4 and IPv6) to evade IRC bans is also strictly prohibited.
Violations of our system or network security are prohibited, and may result in criminal and civil liability. Our servers and networks may not be used for:
- -introducing or executing malicious programs into any network or server, such as viruses, worms, Trojan Horses, and key loggers;
- -causing or initiating security breaches or disruptions of network communication and/or connectivity, including port scans, flood pings, email-bombing, packet spoofing, IP spoofing, and forged routing information;
- -executing any form of network activity that will intercept data not intended for your server;
- -evading or circumventing user authentication or security of any host, network or account, including cracking, brute-force, or dictionary attacks;
- -interfering with or denying service to any user, host, or network, such as a denial of service attack or distributed denial of service attack;
- -conduct designed to avoid restrictions or access limits to specific services, hosts, or networks, including the forging of packet headers or other identification information;
- -soliciting the performance of any illegal activity, even if the activity is not performed; or
- -using any program, or sending messages of any kind, designed to interfere with or disable a user’s terminal session.
The preceding list is an example and not an exhaustive list of prohibited activity.
cPanel/WHM licenses purchased through VMBox are only allowed to be used on the VMBox network. Licenses assigned to external IPs will be terminated and the associated account will be suspended and/or terminated.
Free SSL certificates provided by us are only permitted to be on our VPS in either Phoenix or Netherlands. SSL's may be revoked if they're used elsewhere.
Failure to adhere to the Acceptable Use Policy will result in service suspension and possibly termination with no refund. Any activity not mentioned above but which is considered illegal in the United States will result in immediate termination. If you are aware of or believe that a violation of this AUP has occurred, please report the violation to us at support[at]vmbox.co
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